Lulus.com Website Review & Ratings + Lulus.com Coupons
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Lulus.com Website Review & Ratings + Lulus.com Coupons

Lulu's: Products & Services

LuLu's is an on line women's clothing, accessory and shoe company. Available products are often straight from designer studios, and new collections are updated often. LuLu's has a wide variety of fashionable products for young girls and women. LuLu's offers a large selection of dresses, where you can shop by color, dress type (party, casual, little black dress, maxi, one-shoulder, strapless, etc.), or just browse the entire selection. They also have shoes: heels, flats, lace up, wedges, boots, sandals, vegan, etc; all of which are sure to match that dress you just put in your cart. Along with dresses and shoes, they also offer a tops and bottom department, including but not limited to: sweaters, camis, outerwear, tank tops, tees, blouses, skirts, pants, shorts, leggings, jumpers and rompers. LuLu's has an accessory department which features purses, belts, scarves, hats, sunglasses, and other totes, clutches and backpacks. In addition LuLu's also has jewlery available to accessorize your outfits: rings, bracelets, earrings, necklaces and watches. Lastly, LuLu's provides a Sale section on their website where one can purchase clothing, shoes, jewlery, dresses and accesories at a discounted price. To make your shopping experience easy, LuLu's offers live online help. For those looking for gift help, LuLu's offers virtual gift cards in amounts ranging from $25-$500. 

LuLu's offers Free Ground Shipping on every domestic order over $50, with no coupon code requried. For more information or questsions, contact customer service at (866) 918-5858. A customer service person is available to take orders or answer questions daily 9-5 PST. Orders can also be faxed to (530) 343-2657.

Lulu's: Company Background

LuLu's opened in 1996, and began as a small shop in Downtown Chico, California. It has since eliminated it's physical store locations and expanded into a highly trafficked on line website. LuLu's mission is to provide fashionably hip and quality clothes at an affordable price. LuLu's buyers travel the world seeking out emerging designer's designs to ensure that everyone can find a style that suits them. They buy fresh new items often, but in limited quantity; it is reccommended to shop often for the freshest designs.

Owners and founders of LuLu's are daughter Colleen Winter and mother Debra Cannon.

Lulu's: Customer Feedback & Reviews

According to Viewpoints.com, LuLus.com received a 67 out of 100. Some of the reviews include:

  • "Good quality, cute clothes and reasonable prices," 
  • "Lulus.com is a really cute website for tops, dresses and accessories for women!" 
  • "Clothes and prices are reasonable and good quality"
  • "The bad part is.....you have to pray you do not have to return an item or get in touch with someone from customer service."

According to StellasService.com, LuLu's is rated EXCELLENT, based on fashion savvy staff, easy onsite navigation, and speedy shipping. 

SiteJabber.com gave LuLu's a 5 out of 5 star rating. 

  • "It's really unique and everything is so nice"
  • "I would recommend this site!"

Many customer reviews note that shipping is very fast, and products are "cute, fashionable, and reasonably priced." However, many of the customer reviews also state how difficulut the return process at LuLus.com.

Lulu's: Business Credibility & Trustworthiness

According to the Better Business Bureau (BBB), LuLu's is rated an A+ on a A+ to F scale, based on 16 factors. LuLu's is not accredited from the BBB. 

LuLus.com has had several sweepstakes in Seventeen magazine to enter free prizes. View an example of this sweepstakes here.

LuLu's has a affiliate program, whose terms can be viewed here.  

An recent article highlighting LuLu's online business model can be viewed here. LuLu's has been featured in reputable magazines such as Seventeen, RedBook, Glamour, O magazine, etc. Another article published 

Lulu's: Website Popularity & Google Ranking

According to www.Inc.com, LuLu's 2011 rank was #423, and reaches 600,000 customers worldwide. You can view this ranking here. In a 3-year period, LuLu's has experienced a 813% growth from making 1.3 million in 2007, to 12.1 million in revenue in 2010. In the retail industry they are ranked #11.

According to Google Page Rank, www.lulus.com is ranked a 5 out of 10. According to Alexa, LuLu's ranks 3,917 in the U.S, and a global ranking of 16,895 and about 74% of visitors are from the United States. 

Lulu's: Social Media Presence

LuLu's social media presence is very high, operating a blog and multiple other social media outlets.

LuLu's operates the "A La Mode" blog that is updated a few times a week, which often offers fashion tips, and sweepstakes offers. 

LuLu's also has a facebook page with 113,748 likes. Their facebook page often posts coupon codes for additional savings.

LuLu's has a pinterest account, which can be viewed here. Visit this page for DIY fashion advice and information on latest style trends.

LuLu's also has a instagram account, with 11,079 current followers. 

LuLu's has a twitter account, with 21,210 followers.

LuLu's also operates a tumblr account. 

Lulu's: Website Security & Safety

Orders placed on LuLu's online website are encrypted with SSL technology. LuLu's emails are not encrypted so they reccommend to never provide credit card information via email. LuLu's does not request sensitive information via email. The payment page has been Norton Secured, and McAfee Secured. 

LuLu's has been reported as a safe browsing site. LuLu's google safebrowsing report can be viewed here. Over the past 90 days, all diagnostic tests that have been run, have reported zero malicious reports.  

Lulu's: Pricing & Packages

LuLu's has a wide variety of merchandise, with a large range of pricing. LuLu's most recent products typically are priced higher, but they also offer an extensive sale selection to save the customer a substantial amount of money. Taking shoes as an example, there are many shoe types (pumps, flats, wedges, etc.) under $50. Looking for a peep toe shoe "Speed 98 Giant Peep Toe Platform" on the internet, LuLu's offers this shoe in a variety of colors and sizes for $33. Other websites such as Shopreflection.com have these shoes for $35; and $29 at myhotshoes.com. LuLu's has competitive pricing on shoes from similar vendors such as urbanoutfitters.com, gojane.com, cutesygirl.com, pinkice.com, yesstyle.com.

Obviously, shopping the sale section of this store is sure to save a lot of money when compared to non-sale products. While LuLu's may be slightly more expensive than, say, Forever21.com, LuLu's offers unique clothes that are not highly reproduced, so you are more likely to get a more "one-of-a-kind" look.

Lulu's: Shipping Rates & Policies

LuLu's offers free ground shipping within the continental United States for orders over $50. Free shipping does not apply to Hawaii, Alaska, Puerto Rico, or any other orders outside of the US. Orders placed within California are subject to a 8.25% sales tax. 

LuLu's provides a variety of shipping methods and speeds. Please note that delivery time does not include Saturdays, Sundays or holidays. UPS is LuLu's preferred shipping carrier, so physical addresses are required for ordering. Depending on delivery address, USPS may be used. Shipping is non-refundable.

Orders to Hawaii, Puerto Rico, and Guam are shipped using USPS. Credit card authorization may take 24-48 hours for approval, so LuLus  notifies customers by email regarding back ordered items and expected delays.

Standard Delivery ($7 within the US, $13 to Alaska and Hawaii, and $22 to Canada)
Orders shipped via standard delivery typically arrive in four (4) to ten (10) business days (Monday through Friday, not including holidays). All orders are processed and shipped within 1-2 business days. Shipping to Alaska, Hawaii, and Canada is by Standard delivery only, and the average delivery time is 8-12 business days

3 Day Shipping ($12)
To ensure 3-day delivery, orders must be confirned before 11:00 a.m. PST, with credit card authorization and verification. Orders confirmed after 11:00 a.m. PST will be processed the following business day. Orders placed on Friday after 11:00 a.m. PST will be processed on Monday (excluding holidays). This shipping method is not available to Alaska, Hawaii or Canada.

2nd Day Air ($18)
To ensure 2-day delivery, orders must be confirned before 11:00 a.m. PST, with credit card authorization and verification. Orders confirmed after 11:00 a.m. PST will be processed the following business day. Orders placed on Friday after 11:00 a.m. PST will be processed on Monday (excluding holidays). This shipping method is not available to Alaska, Hawaii or Canada.

Overnight Shipping ($25)
Orders placed with Overnight Delivery (next business day) must be confirmed Monday through Thursday (excluding holidays) before 11:00 a.m. PST with credit card authorization and verification for next day delivery. Orders placed on Friday before 11:00 am PST will be delivered Monday (excluding holidays). This shipping method is not available to Alaska, Hawaii or Canada.

LuLu's ships internationally to the following countires, and ships at a flat rate of $25 via USPS. Orders take 1-2 business days to process, and 8-12 days for an order to arrive. Coupon codes are not valid for international orders. 

  • Australia
  • Austria
  • Belgium
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • United Kingdom

LuLu's reserves the right to cancel and void or refund payment for any order at any time. You can email  LuLu's at sales@lulus.com or call their toll free number (866-918-5858) for any shipping questions.

Lulu's: Payment Methods Accepted

LuLu's accepts Visa, Mastercard, Discover, and American Express Credit Cards, or debit cards with these logos on them. LuLu's also offers payment methods through PayPal. A separate account with PayPal is required, however, many online companies (including LuLu's) offer PayPal as a potential payment type. Paypal offers secure payment.

At this time, LuLu's does not offer alternative payment methods such as EbillMe, BillMeLater, E-check, EFT, or QPass.

Lulu's: Returns, Refunds & Exchange Policy

Returns:  LuLu's accepts returns postmarked within 30 days of the date your package was originally shipped. Returns must be unworn, unwashed, and with the original tags attached. Shoes must be in their original box and placed inside an additional protective shipping box. Shoe box damage makes the shoes ineligible for return. Cosmetics, Gift Cards, Intimates, Bodysuits, Tights, Socks, or Final Sale items cannot be returned or exchanged. Jewelry, Sunglasses, and ID Cases in new condition are returnable, but be exchanged. Swim suit hygienic liners MUST be intact with no signs of removal upon receipt of returned items. Returns are processed within 5-10 business days of receiving a return. An email confirmation will be sent once a refund has been issued.

To return an item(s):

  1. Sign into your Lulus.com account from the “login” link at the top right of our site.
  2. Locate the order which contains the items(s) you wish to return, click the “View” button, and follow the prompts to initiate your return.
  3. Print out the provided UPS label and tape it to the outside of your LuLu*s return.
  4. Send back your return item(s).

**When returning items with our UPS return label, a $7 shipping cost will be deducted from your refund credit. You can also                     return items via an insured mail service of your choice to: 195 Humboldt Ave, Chico, CA 95928, USA

Exchanges are available, see above rules or call 1-866-918-5858.

Refused or Undeliverable Packages: Refused or undeliverable packages are subject to return shipping costs, which vary dependin on shipping method used in that order. Once an order has been refused or undeliverable, an additional shipping cost is required to reship item. Canceling an order for a refused or undeliverable package is subject to at 15% restocking fee. 

  • Return on Overnight delivery - $25 
  • Return on 2-day delivery - $18
  • Return on 3-day delivery - $12
  • Return on Ground Shipping - $7

International Returns: LuLu's will exchange your item or refund your payment if not 100% satisfied. Full Price and Sale Items are only accepted within 30 days of the original invoice date. Cosmetics or gift certificates are not available for return or exchange. Jewlery, Sunglasss, and ID cases are returnable, but cannot be exchanged. Shipping and handling on returned merchandise is nonrefundable (unless damaged or the wrong item was shipped). For merchandise to be returned, it must be unworn, unwashed, and have original tags attached. Return transit time is 1-2 weeks, and may take up to 10 business days to process your return once it is received. A refund credit and confirmation email will be sent once a return is processed. Exchanges are offered by calling 1-530-343-3545 or email at returns@lulus.com.


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